Customer Service 2 min read
Response Time: Vol. 12
In our latest “Response Time” interview, we ask Brittany Page, VP of Customer Success at Billy, about their greatest productivity hack, advice for peers in the industry, and more.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 25 min watch
Learn how AI can unlock productivity, according to AI founder Andrew Louder
AI guru Andrew Louder reveals how to select and implement the right AI tools for your chatbot to unleash productivity.
AI & Automation 8 min read
Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns
No company can afford to take risks with customer data. Here, we’ll cover the most important things to understand around how AI chatbots are affecting data security and privacy across industries, and the way we’re approaching these issues when it comes to Fin.
Growth 25 min watch
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
Behnam Tabrizi discusses how to create a culture of perpetual innovation that will allow organizations to adapt to new environments and seize new markets.
Customer Service 7 min read
Response Time: Vol. 11
In our latest “Response Time” interview, we ask Kinga Superson, Customer Support Team Lead at Growbots, about their best and worst customer service experiences, the words that make their skin crawl, and more.
Customer Service 25 min watch
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
CS expert Chip Bell on how building co-creation partnerships with customers can tap into a well of creativity for your business.
AI & Automation 5 min read
AI-powered UI (aka “Return of the Chat”)
AI is already transforming software that has relied on text input and chat, but it’s time to start imagining how LLMs are going to revolutionize powerful tools with complex UIs.
AI & Automation 4 min read
The 4 big myths about AI in customer service
Every day, we hear something new about AI – what it is, how it’s evolving, and how it will impact us. There’s still so much we don’t know about this technology, but there are some myths we can already bust, at least when it comes to customer service.
Customer Service 25 min watch
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
CX strategist Lynn Hunsaker on how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.