Customer Service 5 min read
How Mention Increased Activation Rate by 50%
Much has already been said about the importance of getting users, and about converting and retaining them. However, most of…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 8 min watch
Product strategy in 7 minutes
A seven minute summary of everything I’ve learned about product strategy. What could go wrong… Awhile back I had the…
Product & Design 4 min read
Iterative Improvement Is No Substitute For Creativity
With so many tools to measure, experiment, and quickly iterate through the designs of cloud software products, it’s tempting to…
Customer Service 3 min read
How to Educate & Persuade Customers
The most effective messages we see in Intercom either educate or persuade customers. Let’s talk about why they work. If…
Sales 1 min read
The right type of revenue
Don’t confuse consulting revenue, one-time deals, or charity donations with actual recurring monthly product revenue. They’re very different beasts. Articles…
Product & Design 3 min read
How to launch with a validated idea
Product market fit means being in a good market with a product that can satisfy that market. Getting there is…
Product & Design 6 min read
How to hire designers
A beautiful product that solves a problem no one has will fail. An ugly product that solves a real problem well…
Customer Service 32 min watch
Improve your messaging in 2 minutes
Great writing is an art. Optimising it is a science. The best messages have both, but common sense will get…
Product & Design 9 min read
The dribbblisation of design
There are divergent things happening in the product and interaction design community. On one hand, we have some amazing pieces…