Product & Design 4 min read
Why cards are the future of the web
Cards are fast becoming the best design pattern for mobile devices. We are currently witnessing a re-architecture of the web,…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 2 min read
Why Microsoft needs a new focus
For Microsoft to survive the gravitational pull of enterprise irrelevance, a lot of things need to change. Starting with focus….
Product & Design 3 min read
Make Every Word Matter
The same companies who produce lengthy, hard-to-read press releases create bloated, hard-to-understand products. It’s no coincidence; it’s all connected. Once…
Product & Design 4 min read
Asking customers what you want to hear
There is nothing more insightful than learning how to improve your business directly from your customers. The challenge is asking…
Customer Service 3 min read
Customer Support: Always Easy, Never Necessary
Judge a company by how they treat customers, not prospects, because you’ll be a customer for a lot longer than…
Customer Service 2 min read
The right type of customer conversations
Conversations with customers are valuable, but they have to be the right type of conversations – not merely questions about…
Product & Design 14 min read
An Interview with Andy Budd
We talked to Andy Budd about the role of design in startups, the difference between designers and stylists, and the…
Customer Service 2 min read
Analyzing Abandonment in Your Product
Conversion rates and usage patterns will cause you many a sleepless night. Your team deploys a new feature or flow,…
Product & Design 4 min read
Shipping is the beginning of a process
All too often, shipping product is seen as an end. A milestone reached, a good time to move onto the…