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Product & Design 7 min read
How we design at Intercom
“…great designers are dogged in understanding the problem they are dealing with. Their curiosity and tenacity for understanding doesn’t end…”…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 7 min read
“…great designers are dogged in understanding the problem they are dealing with. Their curiosity and tenacity for understanding doesn’t end…”…
Customer Engagement 3 min read
A poorly timed message is about as powerful as a badly timed punchline. Timing is of the essence. Using Events in Intercom, you can…
News & Updates 5 min read
Nothing is ever perfect. There’s always room for improvement. Make every message count. Intercom is already the easiest way to track,…
Customer Service 5 min read
It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…
Product & Design 3 min read
Analytics tools are great for collecting data that’s easy to measure, and visualising it in beautiful charts. Sadly, this usually…
Product & Design 2 min read
Research and analysis help show you the workflows, usability principles ensure it’s clear and intuitive, but how do you get…
News & Updates 2 min read
Intercom now integrates with Zapier. This lets you connect Intercom with your favorite products. When you connect the apps you…
Customer Service 1 min read
The gif is the cockroach of file formats. Every time we think it should die it re-appears with a new…
News & Updates 6 min read
I’m excited to announce today that we’ve raised a Series B round of $23M. It was led by Bessemer, investors…