Product & Design 1 min watch
Talk: They’re all just perspectives
Start-up advice often comes in the form of populist phrases. Usually they’re are at odds with other valid phrases. Sometimes…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 4 min read
What Does Feature Creep Look Like?
When you think about feature creep and bloated products what comes to mind? Endless tabs, toolbars, settings, and preferences, right?…
Customer Service 2 min read
User Engagement in the First 30 Days
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…
Product & Design 7 min read
Product strategy means saying no
If you’re building a product, you have to be great at saying no. Not “maybe” or “later”. The only word…
Product & Design 4 min read
There are no small changes
“We want to limit the length of a review in the product to 140 characters, because we may want to…
News & Updates 1 min read
One more baby step
We’ve raised a $6MM Series A from The Social+Capital Partnership. These guys are not your average VCs. Mamoon Hamid has joined…
Customer Service 3 min read
The Danger of Dogfooding
When everyone involved in building a product are also using the product themselves, they’re said to be ‘dogfooding’. Dogfooding empowers…
Product & Design 6 min read
Why being first doesn’t matter
Any startup founder knows the pressure of launching first. The belief is that if your competitor beats you to market,…
News & Updates 2 min read
Hire your heroes – Welcoming Paul Adams
Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. You’ll find lots about…