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Product & Design 3 min read
How to launch with a validated idea
Product market fit means being in a good market with a product that can satisfy that market. Getting there is…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 3 min read
Product market fit means being in a good market with a product that can satisfy that market. Getting there is…
Product & Design 6 min read
A beautiful product that solves a problem no one has will fail. An ugly product that solves a real problem well…
Customer Service 32 min watch
Great writing is an art. Optimising it is a science. The best messages have both, but common sense will get…
Product & Design 9 min read
There are divergent things happening in the product and interaction design community. On one hand, we have some amazing pieces…
Product & Design 4 min read
Cards are fast becoming the best design pattern for mobile devices. We are currently witnessing a re-architecture of the web,…
Product & Design 2 min read
For Microsoft to survive the gravitational pull of enterprise irrelevance, a lot of things need to change. Starting with focus….
Product & Design 3 min read
The same companies who produce lengthy, hard-to-read press releases create bloated, hard-to-understand products. It’s no coincidence; it’s all connected. Once…
Product & Design 4 min read
There is nothing more insightful than learning how to improve your business directly from your customers. The challenge is asking…
Customer Service 3 min read
Judge a company by how they treat customers, not prospects, because you’ll be a customer for a lot longer than…