Product & Design 4 min read
Shipping is the beginning of a process
All too often, shipping product is seen as an end. A milestone reached, a good time to move onto the…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 1 min watch
Talk: They’re all just perspectives
Start-up advice often comes in the form of populist phrases. Usually they’re are at odds with other valid phrases. Sometimes…
Product & Design 4 min read
What Does Feature Creep Look Like?
When you think about feature creep and bloated products what comes to mind? Endless tabs, toolbars, settings, and preferences, right?…
Customer Service 2 min read
User Engagement in the First 30 Days
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…
Product & Design 7 min read
Product strategy means saying no
If you’re building a product, you have to be great at saying no. Not “maybe” or “later”. The only word…
Product & Design 4 min read
There are no small changes
“We want to limit the length of a review in the product to 140 characters, because we may want to…
News & Updates 1 min read
One more baby step
We’ve raised a $6MM Series A from The Social+Capital Partnership. These guys are not your average VCs. Mamoon Hamid has joined…
Customer Service 3 min read
The Danger of Dogfooding
When everyone involved in building a product are also using the product themselves, they’re said to be ‘dogfooding’. Dogfooding empowers…
Product & Design 6 min read
Why being first doesn’t matter
Any startup founder knows the pressure of launching first. The belief is that if your competitor beats you to market,…