The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 5 min read
Most businesses are eventually faced with the key question: How much should we charge? There’s no one true answer. There are no gurus. There’s just you, your financials, and the need to make money. Here are four pricing principles to help you get started.
Product & Design 1 min listen
In this interview, Garrett discusses the thinking behind his product Sifter, the problem with low-end price plans, the long, slow…
Customer Engagement 5 min read
Every start-up from every incubator claims to be disruptive nowadays, but the claim always falls apart under any close examination….
Product & Design 1 min listen
Joshua Porter is a man with lots of fresh ideas and opinions. In this interview we spoke about many design…
Customer Engagement 5 min read
Communicating with a large user base is damn hard. Every product owner knows this. We’ve been doing our best to…
Product & Design 1 min listen
I talked with Ryan Singer from 37signals about design practices, product management, the merits of UX processes, and lots more….
Product & Design 3 min read
Growth hacking is a dirty world. Scraping websites and spamming activity feeds grows a business in the same way anorexia…
Product & Design 2 min read
Sometimes your customers know that you provide a feature they want, but for some reason, they don’t use it. Why…
Product & Design 1 min read
Situation: Your users know you provide a feature, and they want to use it. But when they approach it they’re…