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Product & Design 1 min listen
An interview with Garrett Dimon
In this interview, Garrett discusses the thinking behind his product Sifter, the problem with low-end price plans, the long, slow…
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Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 1 min listen
In this interview, Garrett discusses the thinking behind his product Sifter, the problem with low-end price plans, the long, slow…
Customer Engagement 5 min read
Every start-up from every incubator claims to be disruptive nowadays, but the claim always falls apart under any close examination….
Product & Design 1 min listen
Joshua Porter is a man with lots of fresh ideas and opinions. In this interview we spoke about many design…
Customer Engagement 5 min read
Communicating with a large user base is damn hard. Every product owner knows this. We’ve been doing our best to…
Product & Design 1 min listen
I talked with Ryan Singer from 37signals about design practices, product management, the merits of UX processes, and lots more….
Product & Design 3 min read
Growth hacking is a dirty world. Scraping websites and spamming activity feeds grows a business in the same way anorexia…
Product & Design 2 min read
Sometimes your customers know that you provide a feature they want, but for some reason, they don’t use it. Why…
Product & Design 1 min read
Situation: Your users know you provide a feature, and they want to use it. But when they approach it they’re…
Product & Design 2 min read
Situation: You’ve built a great feature that solves a real problem that you know your users have. They’re not using…