Customer Service 6 min read
The Death and Rebirth of Customer Experience
Trading online is seductive. No rent. No property tax. No opening hours. It’s 24/7/365 and more than that it’s worldwide….
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 6 min read
Trading online is seductive. No rent. No property tax. No opening hours. It’s 24/7/365 and more than that it’s worldwide….
Customer Engagement 2 min read
Meaningful companies are built upon a strong timeless vision. Let’s look at some examples… “To organize the world‘s information and…
Product & Design 4 min read
When a customer asks for a new feature, it’s quite often something that makes perfect sense. My heart says “Sure…
Product & Design 2 min read
A dashboard is a single screen showing the status of an application. At a glance you should see what’s going…
News & Updates 1 min read
We’ve had a phenomenal response to the product since we began our private beta back in June. It has been…