News & Updates 4 min read
Welcoming Macey, Jeff, and Frantisek
One of the funny things about growing a startup team is that the old adage “many hands make light work”…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 2 min read
Prioritising Features: Who’ll Use It & How Often?
The Swiss Army knife is a remarkable product. By combining many products of low utility, it becomes a product of…
Customer Engagement 1 min watch
All content is marketing
Everything you write should be crafted with the intention of selling, educating, or increasing customer loyalty. The phrase “Content Marketing”…
Product & Design 3 min read
3 rules for customer feedback
Gathering useful timely feedback from customers can be a long process. Intercom makes it faster and easier than ever before…
Sales 2 min read
Understanding distribution & conversion
The world of web analytics is full of ‘golden rules’ about dated metrics like bounce rate, time on site, pages…
Customer Service 4 min read
Have You Tried Talking To Your Customers?
I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…
Product & Design 5 min read
Where to draw the line as a product manager
The most important thing a product manager does is decide where their product stops and someone else’s product takes over….
Product & Design 5 min read
Wireframing for Web Apps
The goal of preparing wireframes is to solve design challenges regarding layout, and priority. This is usually done in wireframes…
Customer Service 4 min read
Getting Insight Into Your Userbase
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…