Product & Design 3 min read
3 rules for customer feedback
Gathering useful timely feedback from customers can be a long process. Intercom makes it faster and easier than ever before…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 2 min read
Understanding distribution & conversion
The world of web analytics is full of ‘golden rules’ about dated metrics like bounce rate, time on site, pages…
Customer Service 4 min read
Have You Tried Talking To Your Customers?
I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…
Product & Design 5 min read
Where to draw the line as a product manager
The most important thing a product manager does is decide where their product stops and someone else’s product takes over….
Product & Design 5 min read
Wireframing for Web Apps
The goal of preparing wireframes is to solve design challenges regarding layout, and priority. This is usually done in wireframes…
Customer Service 4 min read
Getting Insight Into Your Userbase
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…
Customer Service 3 min read
Get To Know Your Users
It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…
Customer Engagement 5 min read
Automated emails & customer respect
Today we launched automated emails in Intercom. A feature that evokes the old Spider-Man quote: “With great power comes great…
Product & Design 2 min read
Running Closed Betas: Which Users, and How Long?
A closed beta is an excellent feedback loop. It lets you see what works well in your application, and it…