Customer Engagement 5 min read
What everyone needs to know about disruption
Every start-up from every incubator claims to be disruptive nowadays, but the claim always falls apart under any close examination….
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 1 min listen
An interview with Joshua Porter
Joshua Porter is a man with lots of fresh ideas and opinions. In this interview we spoke about many design…
Customer Engagement 5 min read
Effective messaging: say the right thing at the right time
Communicating with a large user base is damn hard. Every product owner knows this. We’ve been doing our best to…
Product & Design 1 min listen
An interview with Ryan Singer
I talked with Ryan Singer from 37signals about design practices, product management, the merits of UX processes, and lots more….
Product & Design 3 min read
If it’s important, don’t hack it
Growth hacking is a dirty world. Scraping websites and spamming activity feeds grows a business in the same way anorexia…
Product & Design 2 min read
You pay the price, but you get value
Sometimes your customers know that you provide a feature they want, but for some reason, they don’t use it. Why…
Product & Design 1 min read
Complex, but not Complicated
Situation: Your users know you provide a feature, and they want to use it. But when they approach it they’re…
Product & Design 2 min read
Are you being Clear, or Clever?
Situation: You’ve built a great feature that solves a real problem that you know your users have. They’re not using…
Customer Engagement 1 min read
Creative advertisements
Understanding the value of offline advertising is messy. Billboards, for example, are priced based on how many cars drive past…