The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 40 min listen
AI and automation are revolutionizing the landscape of customer service. We surveyed support leaders world-wide to find out what they think about the shift, and how they’re navigating this change.
Customer Service 3 min read
In our latest “Response Time” interview, we ask John Burns, Ambassador Team Lead at Casumo, about his greatest productivity hack and more.
Customer Service 21 min watch
Healthcare author Jennifer FitzPatrick talks about simple strategies that can transform customers “from hateful to grateful”.
AI & Automation 2 min read
We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.
Engineering 2 min read
Intercom is supporting the Embroider Initiative to build Ember’s next-generation build system – find out how and why we’re involved in this open-source software project.
AI & Automation 7 min read
For support teams that care about quality of customer experience, cultivating brand loyalty, and setting themselves up for success in an AI-powered customer service world – Fin, Intercom’s AI bot, is here to help.
AI & Automation 59 min watch
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
AI & Automation 3 min read
What will the future of customer service look like in the age of AI? The reality is that it will require a combination of automation and humans – or as we like to say, “bots and brains.”
Customer Service 3 min read
In our latest “Response Time” interview, we ask Sarah Donahoo, Head of Marketing & Customer Success at Fugo.ai, about her greatest productivity hack, what she wishes people knew about working in customer service, and more.