The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 30 min listen
Customer service is at the forefront of the AI revolution and everyone’s trying to keep up. Today, we tackle the burning question: How do you prepare your support team for AI?
AI & Automation 9 min read
If you’re struggling to tell your LLMs from your GenAIs, this AI glossary will set you straight with concise definitions around the key concepts around artificial intelligence.
Product & Design 30 min watch
We discuss the transformative impact of AI, the evolving landscape of customer service, and how humans and AI will work together in the future.
AI & Automation 5 min read
We recently shared some early insights from our research into the effects of AI on customer service. Given how fast the industry is changing, we wanted to share more of the learnings that we’ve gotten from over 400 support leaders in North America to help support teams take advantage of this immense opportunity.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Maartje Daems, Customer Support Manager at Plug&Pay, about the strangest thing a customer has asked her, what advice she’d give to her peers in the customer service industry, and more.
AI & Automation 45 min watch
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.
AI & Automation 10 min listen
What happens when AI enters the workplace? In this special episode, we dive into a groundbreaking study exploring how AI-assisted humans will redefine the boundaries of productivity.
AI & Automation 7 min read
As a support leader, you’ve welcomed new team members lots of times. Much the same principles apply when adding an AI tool like Fin to your tech stack. Here, we explore how you can apply your experience to bringing a new AI bot on board.
Customer Service 7 min read
In our latest “Response Time” interview, we ask Barry Pepper, VP of Customer Experience at PushPress, about his greatest productivity hack, what book he’s reading at the moment, what he wishes people knew about working in customer service, and more.