AI & Automation 55 min watch
The emergence of superintelligent AI
We take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 8 min read
Unlocking customer value with data: How we developed the Customer Milestones Framework
Truly understanding how your customers adopt and use your product is critical for long-term retention – learn how we created a new framework to get a clear picture of how our customers get value from Intercom.
Customer Service 2 min read
Response Time: Vol. 12
In our latest “Response Time” interview, we ask Brittany Page, VP of Customer Success at Billy, about their greatest productivity hack, advice for peers in the industry, and more.
AI & Automation 25 min watch
Learn how AI can unlock productivity, according to AI founder Andrew Louder
AI guru Andrew Louder reveals how to select and implement the right AI tools for your chatbot to unleash productivity.
Growth 25 min watch
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
Behnam Tabrizi discusses how to create a culture of perpetual innovation that will allow organizations to adapt to new environments and seize new markets.
Customer Service 7 min read
Response Time: Vol. 11
In our latest “Response Time” interview, we ask Kinga Superson, Customer Support Team Lead at Growbots, about their best and worst customer service experiences, the words that make their skin crawl, and more.
Customer Service 25 min watch
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
CS expert Chip Bell on how building co-creation partnerships with customers can tap into a well of creativity for your business.
AI & Automation 5 min read
AI-powered UI (aka “Return of the Chat”)
AI is already transforming software that has relied on text input and chat, but it’s time to start imagining how LLMs are going to revolutionize powerful tools with complex UIs.
AI & Automation 4 min read
The 4 big myths about AI in customer service
Every day, we hear something new about AI – what it is, how it’s evolving, and how it will impact us. There’s still so much we don’t know about this technology, but there are some myths we can already bust, at least when it comes to customer service.
