The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 9 min read
Using a customer support chatbot will save you time, improve the customer experience and help you build a more robust support offering on your site or in your mobile app.
Customer Service 30 min watch
What distinguishes companies that are truly customer-obsessed from their customer-focused or customer-centric colleagues? CX executive Marbue Brown tells us all.
AI & Automation 4 min read
To understand the effects of AI on the customer service industry, we surveyed over 1,000 support leaders and practitioners. Our full global report is coming soon, but here are some early insights we’ve gotten from more than 400 support leaders in North America.
Customer Service 6 min read
In our latest “Response Time” interview, we ask Mara Vicente, VP, Customer Solutions at Pipedrive, about where she gets her support leadership news, what words make her skin crawl, how she’d explain her job to an alien, and more.
Customer Service 27 min watch
Learn how B2B and B2B2C businesses can measure the impact and show the value of their customer experience programs.
AI & Automation 8 min read
Excited about our new AI agent, Fin? Want to learn more about how to implement it? Here are answers to all your questions.
Customer Service 6 min read
AI bots like Intercom’s Fin answer customer questions based on the help content in your knowledge base. Here’s how you can optimize it ahead of Fin’s release.
Customer Engagement 27 min watch
The majority of our purchasing decisions are made by the subconscious brain. Do you know how to communicate with it?…
Customer Service 4 min read
In our latest “Response Time” interview, we ask Ethan Rylett, Head of Customer Success and Support at RotaCloud, about his greatest productivity hack, the most valuable thing working in customer service has taught him, and more.