Customer Service 15 min listen
The great differentiator: How fintech companies are prioritizing great customer service
In the fast-paced world of fintech, could customer service set companies apart from the pack?
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 3 min read
Built for you: Articles Views, new Checklists features, and more
It was a busy March here at Intercom, and we’ve got lots of updates to share. From Articles, to Checklists, to tickets – we’ve added and upgraded features across the product that will help you to organize your team’s activities and optimize your customers’ experience.
Customer Service 6 min read
Is your support team encountering these 5 challenges? It could be a workload management problem
As expectations grow and resources shrink, it’s easy for support teams’ workloads to become unwieldy, and often unmanageable. These workload management features can help.
AI & Automation 59 min watch
Customer support just got smarter: A closer look into our new ChatGPT-powered bot
What if you could have a trustworthy bot that captures the magic of the large language models without going off-script? Join us in this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.
Customer Service 3 min read
3 takeaways from the Customer Service Quality Benchmark Report 2023
We noticed three recurring themes in this research report outlining how customer service leaders plan to maximize existing resources while still meeting and exceeding customer expectations.
Customer Service 3 min read
Response Time: Vol. 3
In our latest “Response Time” interview, we ask Libor Bitala, Head of Support at ROI Hunter, about his best customer service experience, what he wishes people knew about working in customer service, and more.
Customer Service 27 min watch
CX expert Jon Picoult on shaping memories, not just experiences
Building customer loyalty requires a lot more than a satisfied customer. What can cognitive science teach us about creating memorable customer experiences that turn prospects into advocates?
Customer Service 3 min read
Support goes global: Localization for customer service teams
The process of localization involves tailoring your product to fit the needs of a local culture and language. It means that users across the world get the same great experience within your product, regardless of where they are or the language they speak – and it’s a major part of our mission to make internet business personal.
AI & Automation 2 min read
How AI will change the nature of customer service work
We’re in the midst of an AI revolution, with massive implications for the customer service industry – here are three predictions for how CS work will change in the era of AI.
