The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 60 min watch
Recent breakthroughs with large language models have exceeded all of our expectations. We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service.
Customer Service 6 min read
Customer support is a career, not a stop gap. Here’s how we’ve structured our support team to ensure we nurture and retain the best customer service talent.
Customer Service 9 min read
Find out what customer service means and why it’s so important and impactful when it comes to driving value within organizations.
Customer Service 14 min read
Learn about customer experience and the role it plays in the consumer journey.
News & Updates 3 min read
Welcome to the February edition of Built for You! Another month, another collection of incredible new features we’ve built for…
Customer Service 34 min watch
Technology and society have evolved – and so have we. Our latest product manifesto embodies not just how much we’ve grown, but also our unwavering enthusiasm as we look forward to the next ten years of customer service.
Customer Service 12 min read
Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
Growth 15 min read
Learn about the concept of “voice of the customer” and why it is important to understand. See examples of successful VoC programs.
Customer Service 4 min read
In our first “Response Time” interview, we ask Erin Narvaez, Senior Manager of Customer Support at Frame.io, about her greatest productivity hack, what advice she’d give to peers in the customer service industry, which celebrity would be great at her job, and more.
