News & Updates 9 min read
2022 on Inside Intercom
The Intercom Content Team presents the highlights of 2022 on the Inside Intercom blog and podcast, from our special series to our documentary podcasts, and more.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 3 min read
Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023
We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023.
News & Updates 30 min listen
2022 in review: Highlights from this year’s best conversations
A digest of the year’s Inside Intercom podcast with noteworthy insights, business learnings, and reflections from this year’s guests.
Customer Engagement 22 min listen
Venture capitalist Harry Stebbings on getting into venture
The world of venture capital can look elusive from the outside, so today’s guest, the founder of The Twenty Minute VC, shares his thoughts on getting your foot through the door and standing out from the crowd.
News & Updates 7 min read
Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets
Check out these highlights of what we’ve built for you in 2022 – including new features from our industry-leading Inbox to Intercom messages in Instagram.
News & Updates 5 min read
How do customers want to talk to businesses? Our new survey reveals what you need to know
We’ve entered a new era of support, and customer expectations are rapidly evolving. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.
AI & Automation 50 min listen
Intercom on Product: How ChatGPT changed everything
The release of ChatGPT, OpenAI’s brand-new chatbot, has taken the internet by storm. The hype is rising, but the question remains: how big a deal is this? Listen to our Co-founder Des Traynor and Director of Machine Learning Fergal Reid discuss the implications of ChatGPT on tech and customer support.
Product & Design 5 min read
Intercom’s product principles: Creating personal products by design
Our mission – the change we want to create – is to make internet business personal. Whether we’re creating tools…
Product & Design 15 min listen
Intercom’s Product Principles: Building solutions that fit the bill
It’s easier to make things people want than to make people want things. From starting with the problem to taking ownership of what ships, focusing on the right areas can make all the difference in crafting a useful solution that actually solves your customers’ problems.
