The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Learn about personalized customer experiences and the impact they can have on a brand and its customers.

In our latest “Response Time” interview, we ask Line Granseth, Head of Customer Service at Morgenlevering, about the most valuable thing working in customer service has taught her, which celebrity would be great at her job, whether a burger’s a sandwich, and more.

Customer support is a career, not a stop gap. Here’s how we’ve structured our support team to ensure we nurture and retain the best customer service talent.

Find out what customer service means and why it’s so important and impactful when it comes to driving value within organizations.

Learn about customer experience and the role it plays in the consumer journey.