AI & Automation 17 min watch
Hi, Robot: Intercom interviews ChatGPT
We sit down for an interview with our first-ever non-human guest – a conversation with ChatGPT itself, the AI bot that’s the star of the moment.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Growth 10 min read
Understanding customer success
Find out how to define and measure customer success as it relates to your organization’s products and services.
Customer Service 5 min read
Supporting product launches: How to set up your customer service team for new announcements
Last year, we took a different approach to customer support for the launch of our next-gen Inbox, dedicating a team of specialists to handling questions about the new product.
Customer Service 25 min listen
Retail expert Joel Bines on the rise of the “me-centric” economy
Retail in the 21st century has been utterly transformed by the rise of e-commerce and the arrival of smartphones. Listen to retail expert and author Joel Bines describe how the consumer has adapted to these changes.
Customer Service 14 min read
What is customer satisfaction (CSAT)?
A healthy business relies on happy customers. In this article, we cover everything you need to know about customer satisfaction: what it is, why it matters, how to measure it, and what it looks like in action.
Customer Service 10 min read
5 ways to bridge the customer service expectation gap in 2024
As technology advances and options expand, customer expectations of support are skyrocketing. Here are five ways to meet them.
Customer Service 23 min read
The ultimate guide to live chat support
Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.
Customer Service 3 min read
Announcing ‘The Intercom Customer Service Trends Report for 2023’
Get ahead of the trends that will shape customer support in the year ahead with Intercom’s third annual Customer Service Trends Report.
AI & Automation 58 min listen
AI in the designer’s toolbox: Shaping the future with ChatGPT
As GPT raises the bar and large language models get more sophisticated, what new horizons will emerge for design thinking? And how will they disrupt the traditional role of product designers?