The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 6 min read
Designing a product is a balancing act. At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs.
Product & Design 16 min listen
You might be all about the user, but are you considering the full spectrum of your users’ preferences? Today, we look into the broader context of product-led growth to understand how you can leverage product data and drive revenue.
Customer Service 24 min listen
What if you could design a customer experience so smooth that customers don’t have to contact you?
News & Updates 9 min read
The Intercom Content Team presents the highlights of 2022 on the Inside Intercom blog and podcast, from our special series to our documentary podcasts, and more.
News & Updates 3 min read
We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023.
News & Updates 30 min listen
A digest of the year’s Inside Intercom podcast with noteworthy insights, business learnings, and reflections from this year’s guests.
Customer Engagement 22 min listen
The world of venture capital can look elusive from the outside, so today’s guest, the founder of The Twenty Minute VC, shares his thoughts on getting your foot through the door and standing out from the crowd.
News & Updates 7 min read
Check out these highlights of what we’ve built for you in 2022 – including new features from our industry-leading Inbox to Intercom messages in Instagram.
News & Updates 5 min read
We’ve entered a new era of support, and customer expectations are rapidly evolving. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.
