The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 4 min read
Almost all businesses still use email to acquire, engage, and support their customers – but a simple email is no longer enough. As the quantity of emails landing in customer inboxes grows, so do customer expectations.
Growth 25 min listen
Retrieving documents from customers over email can be messy, tedious, and time-consuming – not to mention risky, especially if we’re talking about sensitive data. But it doesn’t have to be.
Sales 4 min read
At Dublin SaaStock 2022, Intercom’s VP of Sales Sanj Bhayro joined Mark Organ, Categorynauts CEO, and Founder and CEO of Influitive and Eloqua, discussing how companies can build winning sales strategies as they continue to evolve.
Product & Design 8 min read
Your data is our most critical asset. We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations.
News & Updates 52 min watch
We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet.
News & Updates 31 min listen
The best way to engage with your customers is by delivering the right message, to the right person, at the right time. Meet the five new product innovations that will help you achieve that.
Customer Engagement 5 min read
We’ve just announced some of our most exciting products and features yet – taking our Engage solution to the next level.
Customer Service 4 min read
Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. Today at New at Intercom, we unveiled a host of exciting new products and features to help you and your team to build deeper, stronger relationships with your customers.
Growth 2 min read
A user community is a digital space for software products where users can ask questions, share feedback, and collaborate on new ways to use the software.
