Customer Service 10 min read
5 ways to bridge the customer service expectation gap in 2024
As technology advances and options expand, customer expectations of support are skyrocketing. Here are five ways to meet them.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 23 min read
The ultimate guide to live chat support
Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.
Customer Service 3 min read
Announcing ‘The Intercom Customer Service Trends Report for 2023’
Get ahead of the trends that will shape customer support in the year ahead with Intercom’s third annual Customer Service Trends Report.
AI & Automation 58 min listen
AI in the designer’s toolbox: Shaping the future with ChatGPT
As GPT raises the bar and large language models get more sophisticated, what new horizons will emerge for design thinking? And how will they disrupt the traditional role of product designers?
AI & Automation 40 min listen
ChatGPT is here to stay. Where will it take us?
GPT is unfolding before us, and we’re not missing a beat. As we explore the potential and limitations of this new tech, will it live up to the hype?
News & Updates 2 min read
Intercom recognized with 3 TrustRadius ‘Best of’ awards
We’re excited to announce that Intercom has won three TrustRadius “Best of” awards in the “Live Chat” category of their Winter 2023 report.
AI & Automation 30 min listen
Our grand experiment with GPT and generative AI
ChatGPT has taken the world by storm, and in this episode we reveal the customer service features we have built using this revolutionary AI.
AI & Automation 9 min read
Announcing Intercom’s new AI features
We’re incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom.
Product & Design 22 min listen
Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
As soon as a customer buys your solution, the bulk of the customer journey will be inside the product. Are you taking full advantage of it?