The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 2 min read
Today, we announced that Eoghan McCabe, Intercom’s chairman, co-founder and former CEO, is returning to lead the company as CEO. Karen Peacock is stepping down as CEO and transitioning to an advisory role to support through the transition.
Growth 24 min listen
Being a manager doesn’t exactly come with an instruction manual. Even after years of practice, sometimes it still feels like you’ve just been thrown into the deep end of the pool. Today’s guest shares her advice on how to better support and grow your team.
Engineering 8 min read
At Intercom, we start with an understanding of a real problem that our customers experience. It sounds simple, but why do so few companies do it well?
News & Updates 2 min read
More languages, more efficiency, and more satisfied customers: Welcome to the September edition of Built for You. So much of…
Customer Engagement 1 min read
Customer retention is critical to long-term business success. Discover how to create a powerful retention messaging campaign in our refreshed guide.
Growth 2 min read
A customer effort score is a customer experience metric measuring the amount of effort a customer has to make to get their request resolved.
Growth 2 min read
A customer stakeholder is an individual within a customer’s organization who has a stake in the relationship with the vendor.
Growth 2 min read
The Kano model is a methodology typically used to conduct customer-focused research that informs how products and features are developed.
Growth 2 min read
A customer pain point is a particular challenge or problem a customer faces within a brand’s industry or market.