The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 7 min read
Check out these highlights of what we’ve built for you in 2022 – including new features from our industry-leading Inbox to Intercom messages in Instagram.
News & Updates 5 min read
We’ve entered a new era of support, and customer expectations are rapidly evolving. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.
AI & Automation 50 min listen
The release of ChatGPT, OpenAI’s brand-new chatbot, has taken the internet by storm. The hype is rising, but the question remains: how big a deal is this? Listen to our Co-founder Des Traynor and Director of Machine Learning Fergal Reid discuss the implications of ChatGPT on tech and customer support.
Product & Design 5 min read
Our mission – the change we want to create – is to make internet business personal. Whether we’re creating tools…
Product & Design 15 min listen
It’s easier to make things people want than to make people want things. From starting with the problem to taking ownership of what ships, focusing on the right areas can make all the difference in crafting a useful solution that actually solves your customers’ problems.
News & Updates 5 min read
This month, we’ve been working on email, security, and tooltips – and that’s just the beginning. Welcome to the November edition of Built for You.
Product & Design 19 min read
In these tough economic conditions, most businesses are just thinking about how to survive. But if you’re brave and move fast, it’s actually possible to find new opportunities to grow.
Growth 32 min listen
Between balancing strategic interests and hammering out the tiniest of details, merging two companies is a delicate dance that, even in the best of cases, can take its toll. Even when all is said and done, a nagging question remains: what next?
AI & Automation 13 min read
Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.