The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 15 min listen
With every product we build, we’re always aiming to deliver the most value to our customers as quickly as possible. Our engineering principles help us do just that.
Engineering 6 min read
A lot of skills are perfectly transferable between careers, and can actually bring valuable perspectives and approaches to a new field. Here are some top tips for successfully switching careers and starting on the right foot in a new role.
Customer Engagement 2 min read
In-product messaging drives 3-4x higher customer engagement. Find out how to drive key actions and long-term loyalty in our new guide.
News & Updates 2 min read
Intercom is proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022.
Customer Engagement 26 min listen
Why do people cancel? What feature should you build next? Which potential customers are the best fit for your business? The answer to all of these questions don’t lie in spreadsheets or charts, but in customer interviews.
Customer Engagement 1 min read
Transforming new signups into super users hinges on great onboarding. Discover how to create a powerful onboarding messaging campaign in our refreshed guide.
Engineering 10 min read
Elasticsearch is an indispensable part of Intercom. It underpins core Intercom features like Inbox, Inbox Views, API, Articles, the user…
Customer Service 10 min read
Our vision for the future of customer support is shaped by four core beliefs, which lead to happier customers, reduced churn, and long-term loyalty.
Customer Engagement 18 min listen
Companies may have been reluctant to use emojis in their communications, but as the tiny pictograms permeate our lives more and more, can using them appropriately help us build even better relationships with our customers?