The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 18 min listen
Companies may have been reluctant to use emojis in their communications, but as the tiny pictograms permeate our lives more and more, can using them appropriately help us build even better relationships with our customers?
Product & Design 40 min listen
We’ve been here before. Between media buzz, overstated claims, and the work on the ground, sometimes it’s hard to distinguish fantasy from reality when dealing with Machine Learning. As neural networks mature and stand out from the pack, can the tech live up to the hype?
News & Updates 4 min read
Our latest updates have been built to help you deliver the most personalized, contextual and convenient experience possible.
Engineering 6 min read
Large changes are hard to understand, and harder to debug. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps.
Customer Engagement 31 min watch
In this CX for Growth webinar, we explore how to leverage social media to grow engagement in your business and discuss practical strategies with Chatdesk’s Aneto Okonkwo.
Customer Engagement 10 min read
Learn how to create a foundational tech stack for your high growth and early-stage startup – starting with these 9 top tools.
Customer Engagement 12 min read
What are push notifications and how do you use them? Learn how a well-timed one can help users achieve goals in real-time.
Scale by Intercom 30 min listen
In this disinformation age, troll farms, fake news, and hate speech run amok – and the truth is harder and harder to spot. Can content moderation help us protect online communities from its consequences?
News & Updates 1 min read
Registration is now open for New at Intercom, our virtual fall product launch event on October 12th, 2022 at 8am PT/4pm BST.
