The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 4 min read
Customer retention has never been more critical to business success as it is today. But what makes a support experience worthy of loyalty? Here are four areas where you can supercharge your strategy.
Customer Engagement 5 min read
Want to boost engagement and supercharge your marketing? Here’s how to deliver personalized, targeted messaging at every touchpoint.
Engineering 30 min listen
While good coding skills are always appreciated, being a staff plus engineer demands a lot more than just your technical prowess. What does it take to get there, and more importantly, where can you have the biggest impact on your organization?
Product & Design 6 min read
Most companies depend on cross-functional teams when building a product that delivers real value. Intercom is no exception.
Customer Service 7 min read
Providing in-context support is the fresh approach that businesses need to for a modernized customer service strategy. We’re showing you how to unlock that power and get your strategy started.
Customer Service 2 min read
When it comes to support, context is king. Learn how to drive bottom-line impact with in-context support in our new guide.
Product & Design 30 min listen
People love stories and human connection – it’s just the way we’re built. The insights we extract from those connections give us a peek into who our customers are as human beings, and only by leveraging it can we deliver a truly great experience.
Product & Design 5 min read
Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Shaping the solution means that we never blindly execute on requirements defined by others. We deeply understand the value of our work, and help design solutions which efficiently deliver that value.
Product & Design 6 min read
We often aim to get product concepts in front of users very early in the product development process. This approach poses an important and ongoing question – what’s the right level of design fidelity to present to your research participants?
