The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 1 min read
We’re once again considered among the top private cloud companies in the world as enterprises continue to invest in Intercom’s platform to drive better customer engagement
Customer Engagement 11 min read
Everything you need to for calculating customer acquisition cost (CAC), applying lifetime value (LTV), and payback periods for sustainable growth.
Product & Design 18 min listen
Listen to members of our Engineering and Product Design teams discuss the principles that help us ship fast and scale quickly.
News & Updates 2 min read
At Intercom, we’re obsessed with our customers’ success, and we’re busy building key features to help you take your customer engagement offering to the next level. Welcome to July’s edition of Built for you: Increased response rates, efficiency, and personalization.
News & Updates 2 min read
We’re very proud of the company culture we’ve built over the past 11 years, and so we’re delighted to be recognized by 3 renowned employer awards.
Customer Engagement 13 min read
Customer retention is more important than ever. Learn the key strategies for improving retention with personalized messaging.
Sales 26 min listen
Intercom’s VP of EMEA Sales talks about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.
Engineering 7 min read
The old world of siloed companies and their siloed tools is breaking down. This belief underpins our commitment to building a product that interoperates smoothly with any company’s tech stack, no matter how large and complex, while multiplying the value that tech stack can offer.
Customer Engagement 4 min read
Capture more leads and turn them into loyal customers through meaningful conversations with the Intercom integration with Hubspot.
