Growth 2 min read
What is call deflection?
Call deflection is a technique used to redirect a portion of your incoming customer service calls to digital support channels.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Growth 2 min read
What is conversational AI?
Conversational AI (artificial intelligence) is technology that users can intuitively communicate with through speech or text..
Growth 3 min read
What is a conversion rate?
Conversion rate is the percentage of customers who perform a desired action, such as engaging with an advertisement or making a purchase
Growth 2 min read
What is customer activation?
Customer activation is the act of motivating a customer through marketing efforts to take the next step in the customer journey (or customer lifecycle).
Customer Service 9 min read
4 ways your support team can boost efficiency and do more with less
How can you improve support team efficiency and do more with less? Here are 4 tips to supercharge your support.
Customer Engagement 5 min read
Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services
How do you future-proof your customer engagement strategy for the digital age? Dive into our new report from Harvard Business Review Analytic Services to find out.
News & Updates 30 min listen
Three million downloads and counting: Inside Intercom reaches a podcasting milestone
A commemorative compilation of the fascinating conversations and insights from three of our most popular episodes.
Engineering 7 min read
Intercom’s product principles: How technical conservatism helps us scale faster and better
At Intercom, we’re focused on the future, and we’re taking bold steps to get there. But when we make technical decisions, we like to be conservative.
Product & Design 7 min read
Building high-performing Research and Data Science teams with clear career paths
We hire talented, ambitious, and driven people who strive for excellence. From the moment they join us, we demonstrate what great looks like through clearly established standards, and help them deliver impact, do the best work of their careers, and develop in incredible ways.
