News & Updates 4 min read
Built for you: Tooltips, new support languages, personalized posts, and much more
Our latest updates have been built to help you deliver the most personalized, contextual and convenient experience possible.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 6 min read
Intercom’s product principles: Building in small steps to deliver maximum customer value
Large changes are hard to understand, and harder to debug. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps.
Customer Engagement 31 min watch
Increase engagement and conversions through social media – 3 key takeaways
In this CX for Growth webinar, we explore how to leverage social media to grow engagement in your business and discuss practical strategies with Chatdesk’s Aneto Okonkwo.
Customer Engagement 10 min read
The 9 best tools for your early-stage startup tech stack
Learn how to create a foundational tech stack for your high growth and early-stage startup – starting with these 9 top tools.
Customer Engagement 12 min read
What are push notifications and why do marketers need them?
What are push notifications and how do you use them? Learn how a well-timed one can help users achieve goals in real-time.
Scale by Intercom 30 min listen
Kinzen’s CEO Mark Little on the fight against disinformation
In this disinformation age, troll farms, fake news, and hate speech run amok – and the truth is harder and harder to spot. Can content moderation help us protect online communities from its consequences?
News & Updates 1 min read
Registration for our fall 2022 product launch event is now open
Registration is now open for New at Intercom, our virtual fall product launch event on October 12th, 2022 at 8am PT/4pm BST.
Customer Service 4 min read
Drive retention from customer support with 4 easy steps
Customer retention has never been more critical to business success as it is today. But what makes a support experience worthy of loyalty? Here are four areas where you can supercharge your strategy.
Customer Engagement 5 min read
4 ways to personalize your marketing messaging and boost engagement
Want to boost engagement and supercharge your marketing? Here’s how to deliver personalized, targeted messaging at every touchpoint.
