The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 74 min watch
Intercom Co-founder and Chief Strategy Officer Des Traynor sits down for a fascinating conversation with Harry Stebbings on the 20VC podcast.
Growth 5 min read
A customer data platform is software that pulls in multiple data streams into one consistent database that helps to organize and manage customer data.
Engineering 4 min read
How do you keep your business secure and also build and maintain the trust of your customers? Learn how to best secure your Intercom workspace and ensure you keep that data safe.
News & Updates 2 min read
We’re delighted to unveil a host of fresh localization efforts across our product and website, including Inbox real-time dashboards and our newly translated website in French, German, Spanish, and Brazilian Portuguese.
Engineering 9 min read
At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems.
Sales 21 min listen
Contrary to popular belief, sales isn’t just about hitting targets and closing deals. Today’s guest believes the best salespeople don’t just sell to their customers – they serve them.
Growth 2 min read
Omnichannel support is a customer service approach that offers customers integrated and seamless support across multiple different channels.
News & Updates 1 min read
We’re delighted to share that Intercom has launched as one of the first apps in the Stripe App Marketplace to enable every Stripe customer to provide transactional support resolutions in real time.
Product & Design 26 min listen
For years, accessibility has hardly been a priority in the tech industry. But companies are finally starting to realize that designing services for all is a move where everyone wins.