The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 2 min read
Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.
AI & Automation 5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
Customer Service 30 min watch
Author Robert Richman chats with us about the importance of aligning company culture with customer service.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Robb Clarke, Head of Technical Operations at RB2B, about his greatest productivity hack, which movie robot he’d choose as his AI sidekick, and more.
Customer Service 30 min watch
Robert Spector joins us to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service.
Customer Service 3 min read
Every team’s journey to getting comfortable with AI-first customer service will look different. Here are steps support leaders can take to set their teams up for success.
Customer Service 30 min watch
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
AI & Automation 56 min watch
Hear the latest insights from SaaS leaders about how they are actively rethinking how SaaS products are built, priced, and delivered in the AI era.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Trevor Kimball, Support Team Manager at MultiTracks.com, about the most valuable thing working in customer service has taught them, and more.