The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 27 min listen
We all want to believe we’re working towards something meaningful and that our actions have a lasting impact. And while it’s easy to believe that only certain people are positioned to drive that change, everyone has that power in them.
Customer Engagement 21 min read
Email marketing is one of the most effective tactics a business can use. This guide walks you through starting your first email campaigns, and successfully scaling them as you grow.
Customer Engagement 9 min read
We recently hosted the debut session of our CX for Growth webinar series, with guests Great Question. Here are three of the most important takeaways.
Growth 3 min read
First contact resolution (FCR) is an important metric that tracks how often your customers’ queries are resolved after their first interaction with support.
Growth 3 min read
Customer onboarding welcomes customers to your product or service, helps them get acquainted with your features, and sets them up for long-term success.
Engineering 5 min read
We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. That means ensuring reliability by default, and the ability to accommodate massive scale as we grow.
Product & Design 27 min listen
In the face of what’s expected to be an economic downturn, projected growth has slowed, investment has shrunken, and the tech industry has taken a hit. It’s time to pause, regroup, and devise a new game plan.
Growth 2 min read
A marketing-qualified lead (MQL) is a qualified prospect who has interacted with a brand’s marketing content, but hasn’t yet engaged with sales
Product & Design 9 min read
Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company.
