The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 36 min listen
In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from the 2022 Customer Service Quality Benchmark Report.
Customer Engagement 11 min read
As third-party data cookies become a thing of the past, discover how Intercom already thrives on first-party data to create great customer experiences.
Customer Engagement 3 min read
Anna Griffin, Intercom’s CMO, recently spoke about the future of engagement at AdWorld. If you didn’t make it, here’s a recap so you can catch up on what you missed.
Product & Design 18 min read
Organizing and facilitating a design workshop can be challenging. But by stringing together the right people and plan, product design workshops will become an important part of your team’s process.
Growth 2 min read
Explore the differences between a help desk and a service desk, and see how both provide customer service for internal and external customers.
Growth 3 min read
Before a customer buys from your brand, they will go on their own journey to the path to purchase. It’s important to understand that experience.
Growth 2 min read
Find out how call centers work, how technology helps them operate efficiently, and how they contribute to customer service and the customer experience.
Growth 2 min read
Customer lifetime value (CLV, or CLTV) represents the total estimated amount a customer spends on your company in a lifetime.
Growth 3 min read
A marketing campaign is a well-planned and executed strategy to increase brand recognition, engagement, sales, and/or customer loyalty.