The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 3 min read
Our new April features focus on increased and more efficient channels of communication and giving you access to the right data to influence the way you scale your business.
Customer Engagement 26 min listen
For years, businesses have structured their marketing and sales strategies around the funnel. But as we devise better ways to engage with our customers, maybe it’s time we evolve our metaphors, too.
News & Updates 1 min read
We’re delighted to announce that Eileen Naughton, previously an executive leader at Google, President of Time Magazine, and General Manager of Fortune, has joined the Board of Intercom.
Customer Engagement 8 min read
74% of consumers are now at least somewhat likely to buy from brands based on experiences alone. So how can you create a customer experience that stands from the competition? We’re sharing our top five ways you can easily set your CX apart.
Product & Design 26 min listen
The invention of the telephone revolutionized the way businesses interacted with their customers. In this special episode, we explore how phone support has evolved over the years.
Product & Design 7 min read
We focus on the problem and finding the right design to solve it. We try to default to existing design conventions, but if those don’t exist, or if they’re not good enough, we create something new that does solve the problem.
News & Updates 1 min read
We’re excited to welcome new senior leaders to Intercom – CPO L. David Kingsley, VP of Customer Support Declan Ivory, and VP of Digital Marketing Laurie Borgen.
Customer Service 8 min read
Discover the top three customer service trends from Klaus’s 2022 benchmark report. And see where to invest your time and resources.
Customer Engagement 9 min read
Want to create effective, engaging surveys that capture – and act on – customer feedback? Here are our best practices.
