The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 26 min listen
There’s plenty of talk of meeting customers where they are, but are business leaders practicing what they preach? Catherine Blackmore explains what it means at different stages of growth.
News & Updates 9 min read
At our recent New at Intercom event, we invited two of our customers, Atlassian and Coda, to speak with us about how they’re creating great customer experiences while also driving growth across their businesses.
Customer Service 4 min read
We’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging – and scale your support offering.
Engineering 8 min read
As an Intercom engineer, you’re given all the support you need to make a real impact, fast. Here, we explore what makes engineering at Intercom different.
News & Updates 2 min read
Take a look at some of these cutting edge products we released in March including Intercom Surveys, Switch, and much more.
Customer Engagement 27 min listen
From the first census to modern questionnaires, take a tour through the past, and the future, of surveys in this feature episode of our podcast.
News & Updates 4 min read
Intercom Surveys enable you to turn insights into action with responsive workflows that increase customer engagement, adoption, and retention. Gain valuable insights into your customers’ behaviors and needs so you can keep up what’s working and improve upon what isn’t.
News & Updates 70 min watch
Last week, we held our first virtual global event, New at Intercom, where we were joined by more than 2,500 customers, partners, and more.
Customer Engagement 12 min read
How do you set your business up for consistent, continuous growth? Here are the three trends you need to know about.
