The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Growth 23 min listen
User onboarding is not a quick product tour or welcome email. It starts before the user signs up, and it doesn’t quite end after they convert. So, what is it, and more importantly, how do you get it right?
News & Updates 3 min read
New at Intercom will tell you more about Intercom’s company mission, unveil our most exciting new features, spotlight our customers, and hear from the experts on how this transformation is reshaping multiple industries.
News & Updates 3 min read
We wanted to find a way for our customers to share their expertise and maximize the potential Intercom has to offer. Today, we’re excited to announce the launch of Interconnected – our customer community forum.
News & Updates 28 min listen
After two years of the pandemic, employees are feeling more stressed and burned out than ever, and the companies that focus on their wellbeing will be the ones to thrive.
Customer Engagement 10 min read
Even the best businesses in the world lose customers. That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive.
Product & Design 6 min read
At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. We’re committed to meeting the highest standards of security to protect our customers’ trust and love for our product. Here’s how we do it.
Customer Engagement 26 min listen
We know “mojo” is not your typical marketing jargon, and it’s not often thrown around in a business setting, but that’s exactly what today’s guest says we’re missing.
Engineering 7 min read
In December, we announced European data hosting, the result of one of Intercom’s biggest ever infrastructure projects. We’re continuing to expand Intercom globally, and these five lessons we learned while building out the infrastructure will be invaluable.
Customer Service 25 min listen
We’ve brought together customer support experts for a discussion on the trends transforming customer support and their plan to tackle them.