Customer Service 14 min watch
Built for You: Fin is now available over email
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 30 min watch
The Ticket: Leadership’s role in creating a customer-centric culture
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
Customer Service 3 min read
Announcing Pioneer, Intercom’s first ever AI customer service summit
On October 10th, join us for a full-day online event, where we will explore the exciting reality of AI-first customer service
Customer Service 3 min read
Response Time: Vol. 34
In our latest “Response Time” interview, we ask Pat Barlow, Support Lead at Dovetail, about their greatest productivity hack, what Olympic sport customer service would be, and more.
Customer Service 20 min watch
The Ticket: A day in the life of a support knowledge manager
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
Customer Service 2 min read
Response Time: Vol. 33
In our latest “Response Time” interview, we ask Sam Miller, Support Operations Manager at Dental Intelligence, about the most valuable thing their job has taught them, what they wish people knew about working in customer service, and more.
Customer Service 20 min watch
The Ticket: Defining and evaluating a remarkable customer experience
We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.
Customer Service 20 min watch
Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.
Customer Service 4 min read
Response Time: Vol. 32
In our latest “Response Time” interview, we ask Laura Bedoya, Technical Support Manager at Vitally, about the best thing a customer has ever said to them, which celebrity would be really great at their job, and more.