The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 31 min listen
Traditional product design sees product as an immutable, one-size-fits-all solution. But your app isn’t the destination — your user’s goal is. The product is just a path to reach it.
News & Updates 4 min read
Incorporate your customers’ most loved platform into your support offering. We’ve partnered with WhatsApp to provide a simple, hassle-free integration within Intercom – the easiest way to add WhatsApp to your company’s support experience.
Product & Design 19 min watch
You don’t stop being a startup because you grow into a big, bloated company – you grow into a big, bloated company once you stop being a startup. Here’s how to prevent that happening.
Customer Service 7 min read
We believe that proactive support is about so much more than just reducing inbound conversation volumes: it can also directly impact activation, retention, and ultimately, your business’s revenue. So we designed an experiment to prove it.
Product & Design 19 min listen
As your business grows, it’s only natural your brand grows with it. We chat with some of the creative people behind Intercom’s branding and our recent brand refresh project.
Engineering 6 min read
Alert fatigue is a common problem among engineering teams. Ask these eight questions to develop a more sustainable alerting strategy.
Growth 7 min read
The pandemic has pushed underlying issues to the surface, triggering a widespread re-evaluation of what’s important in our work lives. One thing that will always be on that list, however, is good management.
Customer Service 6 min read
Our new Conversational Support Funnel report gives you a visual overview of how proactive, self-serve, and human support are performing for your business so you can understand precisely where to invest your resources.
Customer Service 19 min listen
The impact of customer experience on revenue is clear. So why do so many revenue-driven organizations keep treating support as a cost center?