The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 6 min read
Getting the team right is one of the hardest parts of scaling sales. Rapid growth means you need a large, high-performing team, and you need it right now. But no sales team can afford to grow without intention.
News & Updates 1 min read
We’re extremely excited to connect with the tech community – in person – at Web Summit in Lisbon from November 1st to 4th.
Customer Service 31 min listen
Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise?
Engineering 3 min read
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.
Customer Engagement 12 min read
Timely, targeted messages will help you engage and retain customers. Check out our best practices for customer engagement.
Product & Design 7 min read
The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. But how do these concepts translate into real product improvements?
Engineering 6 min read
Scaling a company is never a linear process. As your startup becomes a scale-up, teams will encounter obstacles that require them to quickly adapt to new demands. That’s where we found our Data Infrastructure team at the end of 2020.
Product & Design 22 min listen
The role of a PM is riddled with variables and subtleties. Writing clear career paths gets rid of the uncertainty and helps you navigate your way up the ladder.
Customer Service 13 min read
Human support has a critical impact on customer satisfaction – and ultimately, on your company’s bottom line. Here’s why it’s so important to invest in human support as a strategic lever in your business.
