News & Updates 5 min read
Built for you: Improved reporting, integrations, mobile experience, and more
We’re always adding more and more improvements to Intercom. We want to enable both you and your customers to have…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 11 min read
Intercom turns 10: Highlights from our first decade
To mark Intercom’s 10th birthday, we reflect on the journey from there to here – the major moments and notable milestones that have defined us as a company and as a group of people. Here, we look at 10 highlights from 10 years of Intercom
Product & Design 32 min listen
Intercom on Product: Keeping the momentum going as you scale
This month, Intercom turns 10. As we reflect on the lessons we’ve learned along the way, we keep coming back to the importance of speed. Here’s how we think about maintaining momentum.
Customer Engagement 9 min read
From vanity to value: How Intercom conducts NPS surveys
Not all NPS results are the same – it’s all too easy to turn them into a vanity metric. Here’s how we do our NPS surveys at Intercom to make sure they are as insightful and accurate as possible.
Customer Service 5 min read
What is proactive support?
What is proactive support, and why do you need it? Here’s our definition – and three key benefits of being more proactive.
Customer Service 34 min listen
Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue
How do you deliver an integrated customer experience? Dialpad’s Chief Strategy Officer Dan O’Connell has the answer.
Engineering 5 min read
Shipping fast and safe: Building a culture of low-risk learning
Here at Intercom, we believe in shipping as quickly as possible. But you can’t just ship fast, you have to ship safe. Here are our tips for enabling product engineers to safely learn from the production environment.
News & Updates 6 min read
Revealing our refreshed brand: How (and why) we’ve updated our look
As your business grows, it’s natural that your brand will need to grow with it. Here’s how we’ve evolved our look.
Customer Service 9 min read
Nailing your customer support interview at Intercom
Preparing to interview for a new job is challenging. It takes time, energy, and foresight to anticipate what you might be asked. In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team.
