The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 8 min read
Thinking about how we build is as important as thinking deeply about what we build. We’ve developed the High-Performing Teams framework to continuously improve the way our R&D teams work.
News & Updates 7 min read
We’ve been busy shipping new features and updates to help you strike the balance between personal and efficient customer communication. Here are a few highlights from this quarter.
Customer Service 6 min read
Dealing with inappropriate conversations can be challenging for your support team. Creating a robust process relieves the emotional burden of figuring out what to do and where to seek help.
Sales 23 min read
As your sales organization grows, your tech stack almost always does too. But figuring out which sales tools you should buy and invest in can be a daunting task. To help, we’re sharing our favorite sales tools.
Scale by Intercom 40 min listen
360Learning’s Director of Content Joei Chan chats to Dee Reddy about the making of Onboarding Joei, how to work unexpected new formats into your content marketing strategy, and how to balance creativity with lead generation.
Engineering 5 min read
As your company grows, so do your infrastructure costs. How can you maximize your returns while scaling your infrastructure to meet demand?
Customer Service 8 min read
Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers?
Engineering 38 min listen
There are plenty of resources and advice on the engineering management career path. But what if the manager role is not for you? Calm’s Will Larson chats about growing as an engineering leader.
Product & Design 6 min read
Innovation means doing something that is new, different, and better – and it must succeed in the market for that innovation to matter. Here’s how we think about it at Intercom.
