The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 3 min read
We are proud to announce that Intercom has successfully completed a HIPAA attestation examination, which means that we now help our customers fulfil their obligations as we store and process data relating to health in a manner consistent with HIPAA standards.
Customer Service 14 min read
Scale your support without scaling your costs – empower customers to self-serve and provide them with the fast answers they need, when they need them.
News & Updates 6 min read
Tech subscription platform Grover built a suite of custom apps for Intercom to create even better experiences for their customers and offer personalized support at scale.
Product & Design 30 min listen
In our third installment of Built For You, our cross-functional panel discuss conversation topics and custom reports.
Customer Service 7 min read
Jean-Bernard Baptiste, Senior Manager of Customer Support at HubSpot, explains why creating value for your customers is the key to growing your business.
Customer Service 11 min read
No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.
Scale by Intercom 40 min listen
All support teams have the same goal, after all — to understand and better support their customers. Do B2B and B2C have more in common than meets the eye? Later’s VP of Customer Happiness Farhan Virji chats to Dee Reddy about what B2B support teams can learn from their B2C counterparts.
Product & Design 8 min read
When you work on multiple projects across lots of teams, the risk of burnout feels high. Here are some ways you can avoid it.
Customer Service 1 min read
Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.