The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Growth 35 min listen
Cool Planet Group CEO and serial entrepreneur Norman Crowley chats to Intercom’s Dee Reddy on his vision for building a truly sustainable business model.
Customer Service 2 min read
Your CSAT score isn’t the only thing you should be looking at. Here’s what you need to know to do customer support metrics right.
Customer Engagement 44 min listen
In the tech world, we’ve seen time and time again how customer experience can make or break a business. But when it comes to the government, is there such a thing as the citizen experience? Intercom’s Sarah Tran chats to Code for America CEO Amanda Renteria.
Customer Service 7 min read
Typeform’s Senior Director of Customer Success Christine Werner outlines the importance of understanding your customers’ needs and desired outcomes, and how to create blueprints to help them succeed.
Customer Service 6 min read
Customer-facing environments require sustained energy, empathy, and enthusiasm to meet and exceed customer expectations. Learn how we boost team morale with our four-step M.O.R.E. framework.
Customer Service 6 min read
Skip the boring how-tos and FAQs. Instead, create best practice content to teach customers how to get the most from your product.
Growth 10 min read
Inconsistent product functionality, wildly differing UI components, and conflicting terminology – the slow creep of design debt can have far-reaching consequences for your business if left unchecked. Here’s a simple framework for managing it.
News & Updates 3 min read
Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Meet Serena Fritsch, Product Engineer at our Dublin office.
Product & Design 41 min listen
Hubert Palan, CEO and founder of Productboard chats to Intercom’s Rati Zvirawa about how to master your product strategy and achieve product excellence.