Customer Engagement 58 min listen
Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation
Karen Peacock and Des Traynor share their thoughts on Intercom throughout the years, and what the future might hold.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 3 min read
Announcing Banners – the simple new way to engage your customers
Introducing our newest message type, Banners – you can now create a message that occupies that prime real estate at the top or bottom of your app or website where it can capture the attention of visitors.
Customer Service 6 min read
Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect
As the world looks ahead to the future of work, Kristen Swanson explains Slack’s focus on supporting its customers and helping them to navigate this transition.
News & Updates 8 min read
Eoghan McCabe on the importance of authenticity in leadership
Our Chairman and Co-founder, Eoghan McCabe, sat down with Harry Stebbings on the Twenty Minute VC podcast to discuss the lessons he learned about leadership while building Intercom.
Customer Service 35 min listen
Nate Brown on why proactive CX is the next competitive battleground
Nate Brown shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the holistic approach can be the ultimate brand differentiator.
Customer Service 5 min read
7 steps to creating better help center content
Go beyond bland FAQs with our tips for writing help content that informs, motivates and really sets your customers up for success.
Engineering 9 min read
Better engineering through management – the surprising benefits of becoming a manager
For many engineers, making a move into people management can feel like a fork in the road – but at Intercom, it isn’t an irreversible choice in your career path. Here’s why we think management can actually make you a stronger engineer.
Sales 51 min listen
Bob Moesta on unleashing your sales superpower
In our latest episode Des Traynor chats Bob Moesta, the founder, maker, innovator, and professor who helped pioneer the Jobs-to-be-Done framework and has now turned his attention to demand-side sales and making it an empowering experience for all.
Customer Service 5 min read
How to keep customer support KPIs meaningful for your support team
Measuring performance is difficult, so crafting effective KPIs (key performance indicators) is important. Find out how to track the success of your operations in relation to achieving your company goals or objectives.
