Product & Design 32 min listen
Intercom on Product: Meet your marketer
In our 11th episode Des Traynor and Paul Adams discuss the importance of collaboration between product and marketing teams, especially as a company scales.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 7 min read
Conversational design for better products
We explore how to structure effective experiences in software and how conversational UX closes gaps between products and users.
Customer Engagement 32 min listen
Tech philosopher Alex Wolf on designing harmonious technology
Alex Wolf joins us for a conversation that looks at how social media is affecting our senses, how good marketing can inspire rather than distract, and how we can design better, more harmonious technology.
Product & Design 10 min read
Take back your time: How to unlock the hidden value in your calendar
There’s a bit of magic behind architecting a calendar that allows you to manage your time in an effective way. Here are five tips.
News & Updates 5 min read
Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently
We’ve listened to your feedback and built new features to make Intercom work harder for you – balancing the power to scale with a personal touch.
Customer Service 5 min read
Not investing in localization is costing you more than you think
Localization is often perceived to be an expensive process to implement, but not investing in it will cost you more in the long run.
Scale by Intercom 30 min listen
From Adobe to Walmart: How Sprinklr won over the world’s most valuable brands
Sprinklr’s VP of Marketing Yoli Chisholm shares what she’s learned about marketing a brand that boasts Microsoft, Samsung, and Cisco as customers.
Customer Service 7 min read
Boost your support efficiency with Intercom’s new workflows
The latest features in Intercom have greatly improved our Support team’s efficiency and ability to tackle gnarly customer questions. Here are the results we’ve seen.
Customer Service 9 min read
No more compromises: Announcing 20+ new features to supercharge your customer support
We’re announcing Intercom’s biggest ever launch, with more than 20 new features that will enable you to provide prompt, personal support without sacrificing power or efficiency.
