The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 5 min read
With over 72,000 downloads in its first week on the market, contact tracing app Rippl has been a lifeline for New Zealand businesses during COVID-19.
Product & Design 30 min listen
In the latest Inside Intercom episode Jordan chats to Stack Overflow’s CEO about how community is at the very heart of what they do, how they balance this with the needs of the product and why he believes they are helping to write the script of the future.
Customer Service 6 min read
Support leaders are often asked to make tough tradeoffs between customer experience and efficiency. But if you want support to positively impact revenue, you need to invest in both.
News & Updates 2 min read
I’m delighted to welcome Dan Griggs to Intercom. He brings extensive experience that will help Intercom continue to scale and execute.
Scale by Intercom 32 min listen
Companies have to operate with more focus and greater efficiency than ever before. Luke Diaz shares how the data provider is using automation to do what can seem impossible today – drive business growth.
Customer Engagement 5 min read
An emphasis on storytelling glosses over the quality that’s even more crucial for a brand’s content marketing to find success: personality.
Customer Engagement 8 min read
Companies can no longer rely on decades-old technologies to power their customer relationships. Emails and forms are out. Personal, efficient conversational experiences are how businesses will differentiate their brands going forward.
Product & Design 30 min listen
Long-term trends around distributed working have been dramatically accelerated due to COVID-19. But how will we adjust to the sudden move away from traditional work environments? Daniel Scrivner believes the answer lies in asynchronous tools that allow people to get their work done without bottlenecks.
Product & Design 4 min read
How do you help your team focus and make meaningful progress, so that at the end of the week, there is a shared feeling of accomplishment? We use a simple framework to make sure everyone is doing high-impact work.
