News & Updates 32 min listen
Inside Intercom X Black Tech Unplugged
On this week’s show, we’re partnering with a podcasting peer, Deena McKay, creator and host of Black Tech Unplugged.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 22 min read
Product Judgment: How some people can repeatedly create product success
How do you develop strong Product Judgment? There is only one way – talk to lots of your customers, and ask them how they use your product.
Customer Engagement 12 min read
Strategies for building a resilient business
Industry leaders share key components of and advice for building a strong business resilience strategy that bolsters businesses faced with challenges and sets them up for growth longterm.
Product & Design 8 min read
Taking your product design career to the next level
When it comes to career growth, the way you go about doing your work is just as important as great performance. Here are seven key behaviors we look for in product designers.
Sales 32 min listen
Jonathan Anguelov on Aircall’s $65 million Series C success
We chat with Aircall’s COO and Co-Founder Jonathan Anguelov about their recent funding announcement and what it means for the future of the phone call.
AI & Automation 7 min read
The 100 answer challenge: How our support team helped train Resolution Bot
We chronicled the initial training process of Resolution Bot to give you an inside look into how support teams can play a pivotal role in product development.
Customer Service 32 min listen
Ryan Steinberg on fostering empathetic automation
In this episode of Inside Intercom, we sat down with Intercom’s Head of Global Support Operations Ryan Steinberg to discuss automation and the future of support.
Customer Service 7 min read
Why efficiency, not just effectiveness, is key to scaling customer success
In customer success, your goal is help as many customers as possible, as quickly as possible. But, during times of rapid change, juggling everything on your plate, along with your customers’ needs, can be a challenge.
Product & Design 6 min read
Reading list: Analyzing great product teams
As a product-led company, we put a lot of time and thought into how we organize our product teams, and how they work together. Here is a collection of pieces on the topic we have published over the years.
