Customer Engagement 47 min listen
H.O.M.E: Entertainment – when all the world’s a stage
“Home is where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 6 min read
Support strategies that drive better retention
Support teams can profoundly influence retention by creating an experience that increases product satisfaction and deepens product knowledge. Monday.com’s Tom Ronen and our own Kaitlin Pettersen share their insights on this topic.
Product & Design 31 min listen
Intercom on Product: Understanding your customer is key to good product judgment
Des Traynor and Paul Adams return with episode 10 of Intercom on Product, exploring product judgment. What is it? Why does it matter? And how to develop it?
Customer Engagement 6 min read
Send better email: A step-by-step guide to improving your email deliverability and open rates
Email is an important channel for acquiring, supporting, and retaining users, but your sending reputation is critical. Here’s how to improve open rates and decrease bounces.
Customer Engagement 45 min listen
H.O.M.E: Market – when this little piggy stayed home
In episode three of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We look at the world of e-commerce and find out how businesses large and small are coping.
Customer Service 8 min read
Why CSAT only gives you half the picture – and what to do about it
CSAT is by far the most popular customer service quality metric used across all industries. But CSAT alone is actually a poor indicator of support quality.
News & Updates 4 min read
Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale
We’re constantly listening to your feedback and have built 45 features so far this year to help you stay close to your customers.
Product & Design 5 min read
Reading list: Platforms, ecosystems, and partnerships
We have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships. Here is a collection of our content on the topic.
Customer Engagement 40 min listen
H.O.M.E: Off the clock – love, laughter and life through a lens
Part two of our four-part podcast series exploring our “new normal”. With life lived entirely in the home, how are people socializing and staying in touch?