Customer Service 37 min listen
Navigating the surge: A customer support roundtable
When global work moves online overnight, a wave of support tickets follows. Our support leaders share how they’ve steadied the course.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 7 min read
Building Intercom from home: Software delivery in challenging times
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
Customer Service 10 min read
Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT
How has the coronavirus outbreak impacted customer support teams? We surveyed 400 support leaders and interviewed more to find out how they’re caring for their customers and their teams – in a crisis.
News & Updates 3 min watch
How Hiyacar is building a community with Intercom
Peer-to-peer car sharing service Hiyacar has made its service free to NHS workers and other key individuals providing COVID-19 relief. Learn how they’ve managed close to 100,00 conversations with their customers in the past two years using Intercom.
News & Updates 3 min read
Reading list: Lessons learned about people management
People management is one of the hardest and most critical parts of running any business. Here, we share some insights we have published over the years.
News & Updates 1 min read
Intercom’s response to the spread of COVID-19
At this unprecedented and uncertain time, we’re sharing how we’re keeping Intercom’s staff and their families safe from the spread of COVID-19.
Customer Engagement 26 min listen
The SaaS response – how companies are responding to COVID-19
We chatted with folks at Atlassian, Monday.com, Shopify Plus and more to learn how they’re adapting and pivoting.
News & Updates 8 min read
Finding our way at home – reflections from the Intercom Content team
During the COVID-19 crisis, staying connected is more important than ever. Here, members of the Intercom Content team share some links or online events we’ve found useful, informative, distracting, or inspiring.
News & Updates 4 min read
Standing together: How Intercom customers are providing relief during COVID-19
In the midst of the global crisis, we’ve been inspired by how so many companies have stepped in to help. To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about.
