Engineering 15 min read
The evolution of Ember at Intercom
The success and growth of companies can be deeply intertwined with the technology they use in their stack. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Scale by Intercom 32 min listen
Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation
Tray.io’s Alex Ortiz shares what automation means for the future of work and, in particular, for the marketing world. He discusses why it’s the key to allowing your team focus on strategy, creativity, and execution.
Customer Service 7 min read
How customer support sessions help us stay close to our customers (even as we scale)
You don’t need to lose touch with your customers as your company grows. Customer support sessions help us build and nurture a customer-centric strategy, product roadmap, and culture – even as we scale.
Scale by Intercom 36 min listen
From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100
Yvonne Chen, VP of Marketing at Udemy for Business, tells us how they built a thriving B2B SaaS business on top of a massively successful consumer marketplace.
Engineering 6 min read
Building an API for powerful customer data analysis
Accurate, robust, usable search is what makes all your customer data an asset rather than a hindrance – here’s how we have improved search in our brand new API v2.0
News & Updates 4 min read
How GetAccept uses all of Intercom to grow its revenue by 450%
With Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone.
Scale by Intercom 28 min listen
The good, the bad, and the ugly: ChartMogul’s Nick Franklin on navigating hypergrowth
ChartMogul founder and CEO Nick Franklin discusses the ups and downs of hypergrowth, from how he built a highly engaged audience to why he’s so focused on solving one core problem.
Product & Design 11 min read
Why 36% is the magic number: Finding the right amount of text in mobile apps
How important is text in your mobile app interface? We studied the first screen of 25 popular iOS apps across several use cases to determine how much text they use.
Product & Design 30 min listen
Miro’s Andrey Khusid on the art of distributed teamwork
Inside Intercom hears from Miro co-founder and CEO Andrey Khusid about the future of distributed teamwork and the challenge of scaling a business across continents and timezones.
