Engineering 6 min read
Cultivating a robust app ecosystem
Building an app ecosystem is a big challenge, but what does the long, hard work of tending that ecosystem look like? Here’s how we keep our Intercom App Store robust and thriving.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 34 min listen
Shep Hyken on fostering the cult of the customer
Customer service expert and New York Times best-selling author Shep Hyken chats to Intercom’s Ali Biggs about what has changed in the world of customer service and why ultimately, a lot has stayed the same.
Customer Service 5 min read
Chat with us: Training chatbots to have conversations with customers
Training a chatbot might sound complex, but it’s more straightforward and intuitive than you might imagine. These are our best practices for how to do it.
Customer Service 7 min read
Helping from afar: Running customer support remotely
As we make our customer support fully remote, we are rethinking how we use our workflows, automation tools, and day-to-day rituals to protect team dynamics and productivity.
Customer Service 4 min read
Working across land and sea: Tips for remote communication
When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?
Product & Design 42 min listen
Jasmine Friedl on design, diversity and forging a different path for herself
Jasmine Friedl, Intercom’s Director of Product Design talks to Dee Reddy about her unique upbringing, her journey to a career in design and how she’s built her team in San Francisco.
Product & Design 10 min read
What we look for when we hire designers at Intercom
Applying and interviewing for a job can be a daunting experience, so we’re demystifying the process by explaining exactly how we go about hiring designers, from the initial application to the interview process.
Product & Design 46 min listen
Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot
To celebrate the launch of our most ambitious machine learning project to-date, this week’s podcast features a conversation with Fergal Reid, one of the brains behind the operation.
Customer Service 5 min read
The evolution of conversational support starts now – with our new Resolution Bot
Today we’re introducing Resolution Bot – the next generation of our intelligent support chatbot. With Resolution Bot, you can deliver immediate resolutions to your customers and immediate value to your support team.
