The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 11 min read
Learn how you can turn account-based marketing into a growth lever for your business – by putting the right team, tools, and processes in place.
Scale by Intercom 32 min listen
Vidyard’s CEO Michael Litt discusses how flipping the freemium model on its head became their answer to accelerated growth.
Product & Design 13 min read
How can you determine whether the features you release are leading to positive outcomes for your business? We use the Product Impact Framework to clarify how one leads to the other.
News & Updates 1 min read
Our Inside Intercom readers’ opinions mean everything to us. Take this 10-minute survey to tell us exactly what you need from our content in 2020. You’ll also be in with the chance to win one of three annual Premium Spotify subscriptions.
Scale by Intercom 32 min listen
Google’s Matt Rogers discusses the challenges faced by SaaS companies both starting out and scaling in today’s swiftly evolving market plus AI trends in SaaS.
Customer Engagement 11 min read
Technology companies often have difficulty developing a clear value proposition that aligns with product and brand identity – here’s how you can begin to get the alignment right.
News & Updates 7 min read
Over the past few months, we have released a number of new features and updated older ones to make the experience of using Intercom even more intuitive for you and more streamlined and effective for your visitors and customers.
Customer Service 5 min read
How do you scale support experiences around the world? Learn our three step approach to creating a multilingual support strategy.
Scale by Intercom 33 min listen
Ed Fry, Head of Growth at Paddle, discusses how the company grew revenue by 2500%, his 5 star framework for Saas growth, and more.
