The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 31 min listen
In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss six key ingredients for product strategy and how to align them with company strategy.
Scale by Intercom 28 min listen
Tara Robertson tells John Collins how Sprout Social built an empathetic, data-driven customer journey to ensure customer retention.
Customer Service 5 min read
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
Customer Engagement 10 min read
So you have an amazing product and now it’s time to craft a killer landing page to sell it. Here’s how we create landing pages that convert.
AI & Automation 6 min read
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.
Scale by Intercom 35 min listen
How do you ensure happy customer relationships at scale? By creating a Customer Success team to look after your customers post-sale.
AI & Automation 5 min read
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
Product & Design 17 min watch
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.
Sales 32 min listen
Spendesk’s Head of Sales, Nicolas Marchais, joins Dee Reddy on Inside Intercom to discuss how growing businesses can nimbly adapting to new markets and to new types of clients.