The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 29 min listen
There’s been a sudden rise of “keyboard-first” apps that focus on speed. We explore what this trend says about product design and how products evolve over time.
Sales 8 min read
Coaching your sales reps isn’t as simple as offering a few words of solid advice. The best coaching uses data to identify opportunities for improvement.
Engineering 5 min read
At Intercom, one of our core principles is to run less software, which involves using standard technology. By doing so,…
Sales 29 min listen
It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. In this week’s episode we bring you some of the best insights shared by our guests about scaling sales.
Product & Design 16 min read
Customer feedback is key for understanding customer needs and shaping product roadmaps, but how do you go about gathering and analyzing it? This in-depth guide explains everything you need to know.
News & Updates 1 min read
When a business is growing quickly, you need to constantly be on the lookout for new ways to drive revenue – new tactics, new channels, new motions. ‘Intercom on Sales’ details how we’ve done it, and how you can too.
Product & Design 28 min listen
Intercom’s content design manager discusses the increasing prominence of this nascent field in the larger design industry, and the variety of influences that have shaped his thinking.
Customer Engagement 11 min read
About 90% of people read online reviews before making a purchase – here’s how to make sure you’re getting the online reviews your product deserves.
Sales 12 min read
There’s been a lot of discussion around the role of sales development reps in modern sales, and what’s changed about…
