Product & Design 30 min listen
Lean UX author Jeff Gothelf on why design must have a seat at the table
Jeff Gothelf explains strategies that leaders at growing companies – especially designers – can use to maintain the pace and agility of a startup.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 29 min watch
The tools we use: Challenging dogma in the design process
Why is the technology industry so obsessed with the tools we build and use? This talk addresses how tools not only extend our abilities, but also how they shape the way we use those abilities.
Customer Service 27 min listen
Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience
Slack’s Director of Customer Experience Products talks about the concept of ‘radical convenience’ and how they manage the customer experience.
Customer Engagement 33 min listen
Brex’s Michael Tannenbaum on fintech growth strategies
But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of…
Engineering 6 min read
Overcoming uncertainty: Why we need to redefine confidence for the workplace
Confidence is central to success in the workplace, but how do we cultivate a healthy sense of confidence in ourselves? Let’s start by understanding it properly
Engineering 32 min listen
Intercom on Product: The principles behind how we build
Des Traynor and Paul Adams discuss the principles we use to guide us as we build great product. Helping us to encode our successes and avoid mistakes, our principles are the foundations on which we build.
Sales 10 min read
Eyes on the future: How to predict your revenue with sales forecasting
It’s not yet possible to predict the future – but with rigorous sales forecasting, you can accurately project the revenue that your team will drive.
Customer Engagement 7 min read
Building help content into your product launch
Help content is the most scalable way to empower your customers and your support team. Here’s how to leverage it for a successful product launch.
Customer Engagement 27 min listen
New Relic’s Mark Weitzel on creating open developer communities
With more and more businesses going digital, developers are gaining an increasingly important seat at the table. Mark Weitzel shares his experience with building strong developer communities.
