Customer Engagement 15 min read
So you want to give a Ted talk?
Writing a good talk involves three key stages: before writing, while writing and after writing, which can be further broken down into 10 key steps.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 7 min read
Hot button issue: Improving accessibility in the Messenger
Making the web truly accessible for everyone depends on sweating a lot of details, and when you get those details right, the benefits can be felt far and wide.
Product & Design 7 min read
Product managers should not build the roadmap. The product team should
At Intercom, we believe the responsibility for building a roadmap lies not just on the Product Manager alone, but on the wider product team too.
Customer Engagement 34 min listen
Slack’s Ceci Stallsmith on marketing your product platform
Ceci joined Slack in 2015 to found the platform marketing team there. She shares her strategies for driving customer adoption of your apps and managing developer partnerships at scale.
Product & Design 8 min read
How to keep new users engaged with your welcome page
Your welcome page is a customer’s first impression of using your software. Nailing it correctly can be tricky, but pairing it with great user onboarding can make customers feel comfortable in no time.
Engineering 8 min read
A step-by-step guide to how we upgraded Elasticsearch with no downtime
At Intercom, we rely on Elasticsearch as a core technology, which made the task of upgrading with zero disruption to our customers all the more challenging. Here’s how we did it.
Engineering 3 min read
Rebuilding Intercom’s homepage with a new CMS
Last week, we launched the new Intercom.com and shared the process and thought behind our new design. In addition to…
Customer Engagement 25 min listen
How to build a smart integration strategy, with MadKudu’s Liam Boogar-Azoulay
MadKudu’s Head of Marketing Liam Boogar-Azoulay shares how businesses can leverage integrations to grow their product and how to determine which strategic platform partnerships to invest in.
News & Updates 1 min watch
Announcing our new, customizable Inbox – now with apps
Today, we’re announcing our reimagined Inbox, which you can customize with apps to work exactly the way you want to.
