Product & Design 6 min read
Why sales and marketing are the key to your roadmap success
Product roadmaps benefit when product managers are able to partner with sales and marketing and gain valuable insights into customer needs and market trends.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 5 min read
Steps to success: The importance of a clear career path for product managers
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
Product & Design 24 min listen
Intercom on Product: How we unlock the power of feedback
In the second episode of this new product-focused series, we discuss how to harness the power of feedback to shape your product roadmap.
News & Updates 4 min read
What’s up with the new website? Taking the first step toward a new brand
Seen the new look on our website today? Check out our video about the changes we made.
Customer Engagement 2 min read
Actionable strategies for better user onboarding
To build a successful business, you need to invest in retaining your customers for the long term – and it all starts with better onboarding. Here are our top strategies for leveling up your user onboarding.
Product & Design 7 min read
Working as a designer in a foreign language
The design industry communicates in English, but moving to an English-speaking country requires a whole different level of fluency. Here are some lessons after a year working in a foreign language.
News & Updates 1 min read
Announcing the second edition of ‘Intercom on Onboarding’
This brand new edition of “Intercom on Onboarding” book captures our latest thinking on the topic, reflecting everything we’ve learned from onboarding tens of thousands of our own customers, as well as building a tool, Product Tours, to help other companies onboard their own users.
Product & Design 8 min read
Why being new can be empowering and not terrifying
Being new at a company doesn’t mean you are at a disadvantage. Here are 5 things you can do to quickly get situated and start contributing right away.
Product & Design 25 min listen
A behind-the-scenes look at building Product Tours
Product Tours is a simple tool to help teams create great user onboarding experiences. But like any launch, the story of how this product came about is anything but simple.
