The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 6 min read
Large, complex deals require a different level of visibility. Here’s how the Agile Arrow enables you to stay on top of deal progress and quickly adapt to changing dynamics.
Product & Design 12 min read
The words you use in your product’s onboarding experience are key to helping users understand what your product does and how to use it. Here’s an approach and a few tools to write a great onboarding experience.
Scale by Intercom 30 min listen
The rise of the Big 3 – Amazon, Google and Facebook – means that the way we find and consume information is ever-changing. In our final episode of Scale, HubSpot’s VP of Marketing Meghan Keaney Anderson shares how marketers need to adapt their customer acquisition strategies.
Customer Engagement 12 min read
From surveys to video, from reports to walkthroughs, here are the best app integrations to customize your onboarding experience with Intercom
Customer Engagement 4 min read
When crafting your content strategy, there is one simple tactic which, provided you stick to it, will help you rise above the noise. Put simply: have an opinion.
Customer Engagement 9 min read
All products have to battle the problem of customer inertia, no matter how long they’ve been around or how well they are built. Learn how you can use the right marketing and product tactics to turn inertia into consideration and, ultimately, adoption.
Scale by Intercom 32 min listen
From Instagram to Instacart, Bangaly Kaba’s seen what it takes to grow a billion dollar business. The Instacart VP of Growth explains how exponential business growth starts with a fundamental understanding of your customers and a patient approach to monetization.
Product & Design 13 min read
From simple pointer messages to rich video tours, there are countless ways to onboard new users – here’s how we negotiated the hard choices as we designed our Product Tours onboarding tool.
News & Updates 1 min read
Whether your users are on the web or mobile, Custom Bots now work cross-platform to automate and accelerate growth.
