The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 6 min read
The reality is that churn is a natural part of business, and it’s important to get priceless feedback from customers as they leave. Here are some ways to design a good experience for departing customers.
Scale by Intercom 20 min listen
Atlassian grew into a $20 billion dollar company without a formal sales team. So how did they do it? We sat down with Jay Simons, President of Atlassian, to get an inside look at their unique high-velocity, low touch sales model and whether it’s right (or wrong) for your business.
Sales 1 min read
Getting your team up and running with live chat for your team doesn’t mean you need to hire a ton more reps to keep up, or spend heavily to staff it 24/7. Read our new guide to learn how to make live chat the most efficient and scalable communication channel for your business.
Customer Service 5 min read
Building great relationships with your customers and offering them world-class support depends on a lot of things, but one of the most important is the quality of the conversations you have with them.
Scale by Intercom 20 min listen
Customer centric marketing: what is it and what does it even mean to be customer-centric in 2019? We sat down with Leela Srinivasan, CMO at SurveyMonkey, to find out how to build a customer centric business in the 21st century.
Sales 5 min read
After your first wave of growth, it’s easy to stagnate and not know what to do next. But don’t stunt your future growth. Invest in your customers and in your product so you can appeal to more people.
Sales 8 min read
As your business grows and you acquire more customers, your sales motion will need to change. Here’s what we learned starting a new sales team dedicated to scaled account management.
Engineering 19 min watch
To move quickly towards a mission, the core attributes of product teams – strategy, design and engineering – need to be well aligned. But how do you achieve that alignment and what happens when you don’t?
Customer Engagement 29 min listen
If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind.
